at Croptope, we take great care in ensuring the quality of every product we deliver. however, if you receive a product that is physically damaged during transit, we’re here to help.
eligible cases for return or refund:
we offer returns or refunds only in case of damaged products that meet the following conditions:
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the item was purchased through our official website (https://croptope.com/)
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the product was received in a physically damaged or unusable condition
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you report the issue within 7 DAYS of delivery
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unboxing video or clear photos are provided as proof of damage
how to request a return or refund:
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email us at croptopehelp@gmail.com or call +91 9306410144 within 7 DAYS of receiving the product
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include your order ID, photos or video of the damaged item, and a brief description
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our team will verify the claim and get back to you within 2–3 working days and if the replacement or refund is approved we will remunerate you within 7 working days
important notes:
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we do not accept returns or issue refunds for reasons such as personal taste preferences, change of mind, or incorrect usage
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products purchased via third-party platforms are not eligible for return or refund through our website
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refunds will be processed to the original payment method within 7 working days, if approved within 2-3 days
we appreciate your understanding and are committed to ensuring your experience with Croptope is a positive one
